Billing, Cancellation & Refund Policy
Effective date: October 1, 2026
Last updated: October 10, 2026
Company: Flamebrain Technologies Inc., a corporation incorporated under the laws of the Province of Manitoba, Canada
Product: QuietRiver
Overview
This page explains QuietRiver’s pricing, billing, cancellation, and refund practices in plain language. It should be read alongside our Terms of Service.
QuietRiver is operated by Flamebrain Technologies Inc. All charges, invoices and refunds are made by Flamebrain Technologies Inc., and card statements may show either the QuietRiver product name or the company name.
Pricing
QuietRiver offers:
- A single paid plan with all features included, available on a monthly ($7.00 USD/month) or annual ($70.00 USD/year, about $5.83/month, a 17% saving) billing cycle
All prices are shown in USD and do not include applicable taxes, which are added at checkout (see Taxes below).
Free Trial
QuietRiver offers a 30-day free trial of the paid plan, with all features included. No payment information is required to start a trial, and you will not be charged when it ends.
- Each account can use one free trial.
- We'll remind you by email before your trial ends.
- When the trial ends, access to the app stops unless you subscribe. Your data is kept, and subscribing restores access straight away.
You can subscribe at any time during or after your trial.
When Billing Starts
Billing starts when you subscribe to a paid plan. You are never charged automatically at the end of a free trial.
You will receive an email receipt from Stripe for each payment.
Renewal
Subscriptions renew automatically at the end of each billing period (monthly or annual) unless you cancel beforehand. You authorize us to charge your saved payment method at each renewal.
Cancellation
You can cancel your subscription at any time from Manage billing in your profile menu, then Cancel subscription.
- Cancellation takes effect at the end of the current billing period.
- You keep access to all paid features until the end of the period you have already paid for.
- After cancellation, your access ends at the period end. Your account is blocked from the app but your data is retained.
Cancelling your subscription does not delete your account. To delete your account, send a request through in-app support or to support@quietriver.app. Deleting your account also cancels your subscription, and you will not be charged further. See our Data Retention & Deletion Policy for details.
Refunds
Monthly plans: Refunds are generally not provided for the current billing period. If you cancel mid-month, you retain access until the end of the month and are not charged again.
Annual plans: Refunds are generally not provided for partial annual periods. If you subscribed to an annual plan and wish to request a refund within 30 days of your purchase or renewal date, contact us at support@quietriver.app and we will review your request.
Exceptions: We may issue refunds at our discretion in exceptional circumstances (such as billing errors, duplicate charges, or where required by consumer law).
To request a refund, contact: support@quietriver.app with your account email address and a description of the issue.
Failed Payments
If a payment fails, Stripe will automatically retry the charge over the following days. We will notify you by email if a payment fails. If the charge cannot be collected after reasonable retry attempts, your access will be blocked.
You can update your payment method at any time from Manage billing in your profile menu.
Taxes
Where applicable, taxes (such as VAT or GST) will be added to your subscription price at checkout. Tax rates vary by location. Stripe handles tax calculation and collection.
Currency
All transactions are processed in USD. If your card is in a different currency, your bank may apply a conversion fee.
Contact
Flamebrain Technologies Inc.
For billing questions, contact: support@quietriver.app
Please include your account email address in all billing inquiries. Do not send payment card details by email.