Data Retention & Deletion Policy
Effective date: October 1, 2026
Last updated: October 1, 2026
Overview
This policy explains how long QuietRiver retains your personal data and what happens when you delete your account or cancel your subscription.
While Your Account Is Active
All data you enter into QuietRiver (tasks, timers, focus blocks, diary entries, feelings, accomplishments, reflections) is retained for as long as your account remains active.
You can delete individual items at any time within the app.
Account Deletion
To delete your account, send a deletion request using in-app support or by email to support@quietriver.app. We will verify that the request comes from the account holder and complete the deletion within 30 days of the verified request.
When your account is deleted:
| Data type | What happens |
|---|---|
| App data (tasks, timers, focus blocks, diary and reflection entries, feelings, accomplishments, account profile and preferences) | Deleted from our active database when we process your request, within 30 days of a verified request |
| Authentication credentials | Removed from Supabase Auth |
| Database backups | Purged from backups within 7 days, our Supabase daily backup retention window |
| Billing records (held by Stripe) | Retained for 7 years as required by financial regulations. You can request an invoice history export before your account is deleted. |
| Support correspondence | Retained for up to 2 years after last contact for legitimate support and legal purposes |
| Pseudonymized analytics events (PostHog) | No longer linked to your account once it is deleted. May be retained in aggregate form where no longer personally identifiable |
Account deletion is permanent and cannot be undone. Your subscription will be cancelled and you will not be charged further. There is no grace period: your data is not recoverable after deletion.
Subscription Cancellation (Without Account Deletion)
Cancelling your subscription does not delete your account or data:
- Your data is retained
- Access continues until the end of your current billing period, then your account is blocked (there is no ongoing free tier)
- You can re-subscribe at any time, restoring access immediately
See our Billing, Cancellation & Refund Policy for subscription cancellation details.
Account Inactivity
QuietRiver has no inactivity-based deletion policy. Your data is retained for as long as your account exists, regardless of activity level, unless you request deletion.
Right to Erasure Requests
If you wish to request deletion of your data under data protection law (e.g. UK GDPR “right to erasure”), contact us at: privacy@quietriver.app
We will action verified requests within 30 days (or as otherwise required by applicable law).
Contact
For data deletion inquiries: privacy@quietriver.app