Support Policy
Last updated: October 1, 2026
How to Get Help
There are two ways to get help with QuietRiver:
- In-app support: send a support request from inside the QuietRiver app. You will receive a confirmation, and we will follow up by email.
- Email: write to support@quietriver.app.
All support conversations continue by email, so you can get back to your work.
Response Times
| Plan | Target first response |
|---|---|
| Trial | 3–5 business days |
| Paid (monthly/annual) | 1–2 business days |
Response time targets are best efforts, not guarantees. During high-demand periods (product launches, major incidents), response times may be longer.
QuietRiver is operated by a small team. We do not currently offer real-time chat, phone support, or 24/7 coverage.
What Support Covers
We can help with:
- Questions about how to use features in QuietRiver
- Account access issues (login problems, password resets)
- Billing and subscription questions (charges, cancellation, refund requests)
- Reporting bugs or unexpected behaviour
- Account deletion and data export requests
- Questions about our privacy practices or data
What Support Does Not Cover
We are not able to help with:
- General productivity coaching or advice
- Device or operating system issues unrelated to QuietRiver
- Third-party integrations not officially supported by QuietRiver
- Customization or development requests (feature requests should be submitted as feedback)
Reporting Bugs
If you find a bug, please include:
- A description of what happened and what you expected to happen
- The steps to reproduce the issue
- Your browser and operating system
- Screenshots if possible
Send bug reports to support@quietriver.app with the subject line: Bug Report: [brief description]
Billing Issues
For billing inquiries, include your account email address in your message. Do not send full payment card details by email.
For refund requests, see our Billing, Cancellation & Refund Policy.
Account Deletion
To delete your account, send a request using in-app support or email support@quietriver.app. We will process verified requests within 30 days, consistent with our Data Retention & Deletion Policy.
Feature Requests and Feedback
We welcome product feedback. You can submit feature requests using in-app support or by email to support@quietriver.app. We cannot guarantee implementation of any particular request, but all feedback is reviewed.
Contact
Email: support@quietriver.app